Privacy policy
Privacy Policy
Plain-English summary
- We collect information to process orders, provide customer support, and improve your experience.
- We share information with service providers (like Shopify and Australia Post) only as needed to run our store and deliver your order.
- We may use cookies and analytics to understand how our website is used.
- You can request access to, correction of, or deletion of your personal information (where applicable).
- We do not knowingly collect personal information from children.
Who we are
This Privacy Policy describes how Chocolate On Purpose® (the “Site”, “we”, “us”) collects, uses, and discloses your personal information when you visit or make a purchase from our website.
Collecting personal information
When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support.
In this Privacy Policy, “Personal Information” means information that can uniquely identify an individual.
Device information
- Examples: web browser version, IP address, time zone, cookie information, what pages or products you view, search terms, and how you interact with the Site.
- Purpose: to load the Site accurately for you, and to perform analytics on Site usage to optimise our Site.
Order information
- Examples: name, billing address, shipping address, payment confirmation, email address, phone number.
- Purpose: to provide products or services to you, fulfil our contract, process payment, arrange shipping, and provide invoices and order confirmations.
Customer support information
- Examples: information you include in emails or messages to us, including order details and any issue details. This may also include photos or screenshots you choose to send us (for example, product condition on arrival or a proof of delivery photo).
- Purpose: to respond to you and resolve issues.
Minors
The Site is not intended for individuals under the age of 16. We do not intentionally collect Personal Information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us to request deletion.
Sharing personal information
We share your Personal Information with service providers to help us provide our services and fulfil our contracts with you.
For example, we use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here:
https://www.shopify.com/legal/privacy
We also share relevant order and delivery information with Australia Post to deliver your parcel and provide tracking updates.
Contact and privacy requests
For privacy questions or requests, please email info@chocolateonpurpose.com.au.
For order or delivery enquiries, please email orders@chocolateonpurpose.com.au.